American Airlines is facing a possible perfect storm of Chapter 11 bankruptcy proceedings, terrible labor relations with its pilots, delayed and canceled flights, aircraft seats that won't stay put and a growing number of reported flights diverted because of various problems midflight.
Travel agents and customers who book their own travel are starting to question whether they should fly the airline.
Who wants to fly American? More than 500 readers commented on CNN.com's story asking that question, many lamenting what they see as the decline of a once-proud airline and others reporting that other U.S. airlines aren't any better.
Comments have been edited for clarity and brevity.
Everyone has a bad airline story to share
"AA is my last option," wrote Rick Ruiz. "Oldest jets in the fleet, every time I board one of their planes I feel like I just time traveled 20 to 30 years. Leg room is by far the worst of any carrier. Very expensive to fly them as well."
"Absolutely horrible airline," wrote a commenter using the name AKbearhugger. "The last time I flew with them, they destroyed my bag. Completely destroyed it. I went to the claims desk, and the "Customer Service" agent said it wasn't covered. Let them go out of business."
"I have over 10 million miles on American's AAdvantage program -- and I can tell you for certain their service has become a lot worse," wrote DeeJ.
They're not all on American
"My worse experience EVER was with Delta," wrote wedn28. "They are the reason I do carry-on now. I'd take my chances with US Airways or AA if I have to, but try to use Jetblue."
Goose69 prefers American to the competition: "Compared to most other US carriers, American was great. US Airways, Spirit, Delta and Continental are HORRIFYING experiences from start to finish. I'd take a loose seat rather then have to fly the competition. Come on American pilots, get back to work and be happy you are employed."
Foreign airlines do it better
People who fly foreign airlines say the airline crews treat their customers better than their U.S. counterparts.
"Singapore Airlines played with our children and fed them so my wife and I could eat our meals," wrote Scott603.
"They brought them toys once an hour and helped us get on/off the plane, on more than one trip," he added. "Qatar brought my mother-in-law from the plane in JFK, through customs and immigration and right out to us, they are awesome!!"
Calling in replacements
The airline blames the increasing list of canceled and delayed flights on its pilots union, after the company persuaded a bankruptcy judge last month to throw out the pilots' contract. The company says the pilots are calling in unnecessary repairs to slow down flights.
"The NFL was just fine with replacement referees, so sure let's use replacement pilots and mechanics for American Airlines," wrote OhRReally.
"Maybe those brilliant corporate leaders at American Airlines should embrace the NFL model for skilled-employee labor disputes: call in the replacements! Hey, it's just a fully loaded 767!" wrote sju36.
"AA tried to renegotiate contracts prior to this but the pilots refused," wrote casprd, in reponse to sju36's comment. "Having worked there for a long time, I can say that the pilots hold the rest of the company hostage.