ORANGE PARK, Fla. -- A woman said a website would not let her set an appointment to have her phone fixed because of her name.

Sandy Burdick said she never found her name funny before, but now she is looking at it differently.

"It's just a name, like any other name," she said.

Burdick said she was trying to get her Apple iPhone serviced and was told she had to make an appointment online. She logged on and filled out the form, but that's as far as she got.

"It stopped me. It said, 'You have put in an inappropriate word in this line.' I thought I must have a typo," she said.

The website told her the language was inappropriate. It would not accept her last name.

Burdick's son, Scott, called customer service to see if they could make the appointment. He said the woman helping him could not do anything.

"She paused for a second. She couldn't even put it in her system," he said.

Channel 4 spoke to an Apple representative on the phone Monday. The company said it is looking into the problem.

Burdick said, however, she thinks it's funny.

"I didn't have a problem with my name. I didn't realize it was a problem and they'd have to censor it like that," Burdick said.

While Apple had not returned WJXT's inquiries by the end of the day, reporter Jennifer Bauer went online Monday evening and successfully entered Burdick's name in the online appointment form, so the company may have fixed the issue.