JACKSONVILLE, Fla. -- According to its new commanding officer, Jacksonville Naval Hospital is doing its best to address health care concerns.

Since 2001, the government has settled more than a dozen medical negligence claims on behalf of the hospital -- 10 of them involving deaths.

The latest lawsuit filed last month involved 8-month-old Michael Hugaboom, who died from meningitis in February 2004.

His family said doctors at the hospital misdiagnosed their baby several times.

The hospital's new commanding officer, Capt. Raquel Bono, said her door is always open and patients should expect some big changes.

Attorney Sean Cronin has settled six military lawsuits. He said he hopes Bono will be successful in improving the health care provided at the hospital.

"I have seen, through these cases, a systemic problem associated with continuity associated with lack of continuity of care and inexperienced physicians," Cronin said.

On Wednesday, at one of four yearly town meetings, Bono heard about the concerns of the patients.

However, she came to the meeting with an apology and a plan.

"If there is a provider that needs to have restrictions placed on their practice, that is done. If there is a process that needs to be changed, that is, done. And if there's a policy that needs to change, that is done too," Bono said.

Patient Dona Perez said that she had to have a kidney removed in 2001 after a botched hysterectomy. Her concern is that military doctors are not held accountable, so they make the same mistakes over and over again.

"She was not held accountable for anything. She's got a private practice," Perez said.

Bono said she wants her patients to understand that is not the case.

"I'm actually going out with teams of my staff in the hospital to the various communalities," Bono said.

Cronin said he is also putting his faith in Bono. He and his clients are hopeful, but they want to see results.

"I think the result will be, in the end, to see if care improves -- not just talk about improving the care, but actually improvement of the care," Cronin said.