New mom Lindsay Jaynes was just trying to be proactive. Weeks before a scheduled trip, she tweeted Delta Air Lines just to make sure she'd be allowed to breast-feed without a cover during the flight.
Next time she might just nurse first and ask questions later.
After a Delta representative responded that she couldn't breast-feed unless she had a cover-up, the California mom suddenly found herself in the middle of a social media storm and frustrated by the airline's attempts to smooth things over.
On Friday night, Jaynes sent the following tweet:
"What's your breast feeding policy? I'll be flying with my 10wk old son and he won't nurse with a cover or take a bottle. Thanks"
The reply? "@ClassicHippie Lindsay unfortunately you are not able to breast feed if you don't have a cover up. I'm sorry. *SD"
In an interview with HLN affiliate WXIA, Jaynes said she was shocked by the answer.
"I was expecting a link to their policy I could print out just in case there were any issues."
Oh, there were issues all right. And they started piling up right in her Twitter feed.
"@DeltaAssist My flight is six hours and he needs to eat every two hours. What do you suggest?"
"@ClassicHippie I would suggest pumping if you can and bringing it on board with you. You are allowed to bring breast milk on board. *SD"
"@DeltaAssist I've tried since he was born to get him to eat from a bottle and he absolutely won't, so that's not an option."
"@DeltaAssist So even though I am legally allowed to breastfeed without a cover, you're saying I can't? Is there a Delta written policy?"
By this point, the public back-and-forth had caught the attention of breast-feeding supporters and advocates. A tweet from popular community site The Leaky Boob advised Jaynes she didn't have to ask for the airline's permission to nurse without a cover.
"I was just trying to head off any problems before I even got on the plane, but that's obviously not happening :( " she replied, frowny face included.
Someone else had obviously taken notice of the conversation as well, since @DeltaAssist, a customer-friendly Twitter account run by the airline, went silent and then hours later contacted Jaynes with an apology and completely different guidance from what she'd been told earlier.
"@ClassicHippie Delta welcomes breastfeeding mothers and babies on our flights. We apologize for the misinformation earlier. *TH"
The airline followed up with a private direct message, briefly apologizing to Jaynes "about the misinformation." But unimpressed, she went ahead and made their apology public, while also noting Delta told her the person with whom she initially tweeted "has been informed of the correct policy" regarding nursing mothers.
Jaynes explained on Twitter that her 10-week-old son, Seamus, has "refused" to take a bottle or feed while under a nursing cover. An overwhelming number of people on the site have sympathized with and rallied behind her, while also taking aim at Delta.
"Nothing infuriates me more than imposing shame and modesty on women, especially when they are simply feeding their children. @DeltaAssist," tweeted one woman.