"When you have something of this magnitude, of course people want to become involved and of course let law enforcement officials know what's going on and what's happening. Unfortunately, they all did it at one time. They were constantly calling, which caused an over-extended period of waiting on behalf of the caller. But this is a good lesson for the sheriff's office so that they can work on ways to improve their system," said Jefferson.
Jefferson said the fire could have ended much worse "if this was a fully involved fire that had people who needed to be rescued... and possible mass casualties and lives. Certainly, the first few calls coming in would've dispatched the emergency officials there, but that will not be the only emergency going on on that particular day where someone needs the police, so there's got to be a way they can work out, come up with a way that they can figure out how they can manage this vast number of calls at one time," said Jefferson.
Before calling 911, Jefferson suggests people determine whether emergency crews are already responding.
"Common sense should tell you that if you see emergency crews there on the scene, you don't need to dial 911 because they were aware of it and that crew will call for additional units if necessary if they need it, so you don't have to constantly call 911," said Jefferson. "I understand the conscience of the people when something like this happens on this magnitude. They want to get involved and make sure the law enforcement officials are aware of it as well as firefighters are aware of it, so they did what they were compelled to do, which is the right thing, but just need to know that if you call and you either get a busy signal or you are holding for an extended period of time, they probably already have the call."