“We’re going back to our stores’ teams, our bank tellers and banks in the stores, and reminding them of the training that they have,” said Harrison.
Harrison says any Wells Fargo customer who reports identity theft right away, will get their money returned. Both Erica and Katie did eventually get their money back.
Here’s what Wells Fargo says you need to do if your purse or wallet is ever stolen, regardless of where you bank:
If it’s after hours, call your bank and be very specific about WHAT was stolen.
“The most important thing to do is not just reporting that your debit card or checks have been stolen, but let whoever you speak to at any institution know that your entire purse or wallet has been stolen,” said Harrison.
Wells Fargo says you need to also close your account and any accounts linked to it.
Don’t stop there. You should go into a branch as soon as you can and tell someone face-to-face three things:
- “I believe I am going to be the victim of identity theft.”
- “Do not allow anyone access to my accounts without providing a password first.”
- “I do not want anyone to be able to access my account through the drive-thru, since my driver’s license has been stolen.”
Channel 4 spoke with another woman who does not want to give her name, like other women we've interviewed, they are still nervous since the thieves have not been caught. She told us her purse was stolen out of her car while she was at Mills Fields in Julington Creek on February 18. She had her checkbook, bank card and driver's license stolen in her purse.
This woman says she called Compass bank and canceled her cards and checks and was told her account would be frozen to prevent anyone from withdrawing money and she was given a new pin number. Yet, she says within a few days, four checks in the amount of $1,900 each were cashed out of her account at the bank's drive-thru.
The woman closed her account and then opened a new one, thinking that would stop any more money from being withdrawn from her account, but says, again, a crook using her stolen driver's license pretended to be her and was able to withdraw $1,600 dollars from her account.
She says she asked the Compass Branch in Ponte Vedra Beach to put another alert on her account to prevent any drive-thru transactions, but was told that could not be done. She says she then called the branch in Jacksonville Beach where she was told by a branch manager that such an alert could be put on her account. She says she was eventually reimbursed the stolen money, but says she intends to switch banks.
Compass spokesperson, Ralph Evans, said he as too busy discuss Compass bank apparenting ignoring fraud alerts on the woman's account, but he sent us this statement in an email:
"BBVA Compass tracks known criminal activity that may impact the bank and its customers and actively works with law enforcement at all levels. Our fraud, security and operations teams are especially aware of the activities of the Felony Lane Gang, and we employ processes and systems designed to actively detect and monitor for potential fraud activity.
"Regarding the particular customer situation referenced in your voicemail, we do not comment on individual customer matters."