A Channel 4 investigation... takes a CLOSER LOOK inside the Jacksonville Sheriff's Office ..and its handling of Cherish Perrywinkle's kidnapping and murder .. In the wake of the tragedy... an internal investigation by JSO was released last night... Two prominent detectives were reprimanded: Lieutenant Rob Schoonover .. a 32-year veteran of the force... the head of homicide.. suspended for 3 days .. and removed from that department... Detective Lonnie Mills ... will also be reassigned... Channel 4's Chris Parenteau has more insight into the missteps made the night Cherish disappeared. 3 3 3 00 - 0522 - 2721:02 "shocking because as much training as we go through as dispatchers." Penny LaBelle resigned from the JSO communications center but she remembers the days well. She looked at the Internal Affairs investigation which names several dispatchers as making critical mistakes in the handling of the Cherish Perrywinkle case. The first was labeling the call a missing persons case ...and not an abduction. 21:15 "A stranger took my daughter, that's automatically an abduction. That's a kidnapping. Not a missing person. A missing person is my daughter didn't come home from school I think something might have happened." LaBelle says dealing with hundreds of 911 calls a day, dispatchers can become complacent...and that could be dangerous.22:26 "you never know what is true and false. And you have to treat everything like it's real." According to the report, Cherish's mom had an 11 minute conversation with dispatcher PL Robinson to report the girl's abduction...but Robinson had concerns that the story wasn't true. LaBelle says the dispatcher should have left her opinons out of it...and followed long- standing sheriff's office procedure on how to deal with the case.23:48 "you can have your opinion. But you need to have that opinion outside of that call, not while it's happening and not treat it as if she's lying." LaBelle says there were issues all the way up the chain of command. She says we'll never know how things would have turned out if the tragic case was handled differently...but lessons should be learned for the future.