JACKSONVILLE, Fla. -

JEA's website, JEA.com, was down Wednesday afternoon.

A spokeswoman said steps were being taken to restore the system.

Officials said it was the result of a computer hardware issue, and no customer information was at risk.

It does not affect JEA's electricity, water or sewer services.

Payments made through JEA's automatic phone system, Winn-Dixie, the Tax Collector, JEA's downtown office and third-party locations are all being processed.

JEA requests for stop/start orders and reconnect orders are still being processed.