About 25,000 people in Jacksonville are getting letters from the city telling them they owe money for old parking tickets.
Many people say they were not aware of them and now have no way to fight the citation.
The city says there are about $1.6 million worth of unpaid tickets that it is trying to recover. The mayor's staff says a computer glitch dating back to former Mayor John Peyton's administration is the reason for the hang up.
On Wednesday, Mayor Alvin Brown said the city is trying to contact those involved.
"They are working on it. It's an administration issue," he said. "It's going to be customer service at its best, where city employee will answer every call and deal with it, everyone individually. The goal is to make sure we are fair to individuals and to make sure we get it right."
Parking officials say they are still trying to round up records of those who are questioning the tickets.
To contact someone in the parking division, call 904-630-1399.