Tonight, thousands of U-P- S and FedEx workers are scrambling to get millions of late Christmas packages to their owners. While FedEx says it's problem is an "isolated incident"...UPS is blaming it's backlog on bad weather, and an influx of online orders. And for one Jacksonville family, these problems meant they didn't get the Christmas dinner they had hoped for. Channel 4's Ashley Harding spoke with that family and joins us live from Miramar... Ashley? ### 3 3 The Cunninghams wanted to have something different this year for Christmas dinner.So they ordered a Cajun Creole dinner online. They paid the extra money for next day delivery and as of right now, it still hasn't arrived. If that wasn't enough, they say the company gave them the runaround. 00-0525-3055-1:01Supers: Rick CunninghamDidn't get Christmas dinnerPKG: 904- 815943:28--43:33 "we actually had the traditional dressing and macaroni and cheese..."TRACK As delicious as that sounds, it wasn't the Christmas dinner Rick Cunningham and his family had hoped to have. On December 23rd, Cunningham placed an order online for a Cajun-Creole dinner. He even paid U-P-S an extra 44 dollars for next day delivery. It wasn't long before he realized that wasn't going to happen. 39:55--40:08 "well December 24th came, nothing happened. So I kept calling back to UPS and they kept telling me it was on the truck and that it was on the way. Then by 11:30 that night, I finally realized, it just wasn't going to make it."TRACK Even though he's frustrated, he's not entirely surprised.Cunningham is among the countless of Americans still waiting for their pre-Christmas orders to arrive. UPS says the backlog is due to an influx of online orders and bad weather. Cunningham says when he contacted U-P-S to find out where his food items were....he started getting the run-around."cunningham says he was told by a UPS representative that the shipper never sent his items and that's why they hadn't come in. But Cunningham's tracking documents tell a different story. They show the items were shipped from Lafayette, Louisiana the night they were ordered.They were then scanned in Louisville, Kentucky. And finally, they were scanned Christmas Eve morning here in Jacksonville."TRACK Cunningham says he's tired of hearing stories."actually I really don't know if it's on its way now or not.Because the same information they told me on the 23rd, they told me this morning.And the problem is, it's food items. They were frozen, it's no good now.'TRACK Even though no one was available to comment on Cunningham's situation, the company released this statement."UPS apologizes to both shipping and receiving customers who may have delays. We had additional sorting operations at Worldport, the UPS international air hub in Louisville, KY, on Christmas and are making deliveries and pickups today.Customers should continue to access UPS.com for the most updated information." Our 300,000 team members delivered outstanding service during this holiday season, and we experienced no major service disruptions in the week before Christmas despite heavy volume. Every single package is important to us, and we will continue to work directly with customers to address any isolated incidents. 3 3 I also reached out to FedEx to get an update from them. Today they sent me this statement. "Our 300,000 team members delivered outstanding service during this holiday season, and we experienced no major service disruptions in the week before Christmas despite heavy volume. Every single package is important to us, and we will continue to work directly with customers to address any isolated incidents." We're live tonight, I'm AH, Channel 4, TLS. Ashley, going back to Rick Cunningham and his situation, do we know if he'll be refunded the money he's owed? I asked him that and he told me that yes, the Cajun food company he ordered from is giving him a full refund. Again, he says his biggest frustration was with UPS. But he did say, he and his family had a great Christmas.