Locals still experiencing Healthcare Exchange glitches

Insurers may be getting faulty, incomplete data

Author: Erica Rakow, General assignment reporter, erakow@wjxt.com
Published On: Oct 09 2013 04:49:58 AM EDT   Updated On: Oct 09 2013 11:25:58 AM EDT
healthcare.gov
JACKSONVILLE, Fla. -

It's been more a week since open enrollment began for the Affordable Care Act and as expected, there have been some problems.

According to Bloomberg News, insurers are getting faulty and incomplete data from the new U.S.-run health exchange, which may mean some Americans won't be covered even after they sign up for an insurance plan.

Local doctor and life planner Carolyn McClanahan said she expected there to be some glitches with the new health care law, but not this many.

"When people sign up right now they're reporting that the insurance companies are not getting the info they need to adequately process the applications people are putting in through the exchange," said McClanahan.

McClanahan works for Life Planning Partners. She thinks the healthcare.gov developers tested it before millions were expected to log on, but they underestimated the number of people who would do so. And most of her clients still haven't been able to log in.

"Millions of people have tried to log on the exchange and from what I heard, the tech people thought it was going to be about the same number that accesses medicare.gov or socialsecurity.gov and the numbers far surpassed that," said McClanahan.

Some insurers have been forced to fix entries by hand, but McClanahan said the more that are required to be done manually, the more work that is for insurers. So how can you be sure that when you enroll, everything was processed successfully?

"When you sign up for insurance you should get a packet from your company and a card. If you signed up and you think you're signed up and you're not receiving any info, you need to check in on that. So people should probably start this process sooner rather than later and if they haven't received info, they need to reach back out to see what's happened with my application," said McClanahan.

McClanahan hopes and expects for the glitches in the system to gradually go away and allow for more people to sign on. In the meantime, she recommends being patient and trying to sign up sooner than later before the December 15th deadline for January 1st coverage.