Jacksonville-based company suffers data breach

About 93,000 customers affected by Web.com data breach

JACKSONVILLE, Fla. – Jacksonville-based Web.com is the latest company to fall victim to a data breach. According to an Aug. 13 release on the company's website, Web.com discovered an unauthorized breach of one of its computer systems. As the result of the attack, the credit card information of approximately 93,000 customers may have been compromised.

The company, which is accredited by the Better Business Bureau, has already taken steps to notify the affected customers by email and U.S. Postal Service. Web.com will provide one year of free credit monitoring for all customers who have been impacted by the incident.

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The company has also set up a special customer service hotline at 877-218-2561 and has a web page dedicated to answering questions at http://security-faqs.web.com.

ONLINE: Web.com discloses security breach |
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The BBB offers the following suggestions for consumers concerned that their credit cards may have been compromised in this data breach.

1. Stay calm. Consumers are not liable for fraudulent charges on stolen account numbers.

2. Check with the website of the retailer for the latest information. Type the store name directly into your browser. Do NOT click on a link from an email or social media message.

3. If your card was compromised, you will likely hear from the bank or card-issuer first. If you have questions, call the customer service number on your card.

4. If your card was compromised, consider putting an alert or freeze on your credit report with the three major credit reporting agencies. A credit freeze will prevent anyone from accessing your credit report or scores. This means you cannot apply for new credit without lifting the freeze.

5. Beware of scammers who may purport to be from the retailer, your bank or your credit card issuer, telling you that your card was compromised and suggesting actions to "fix" the problem. Phishing emails may attempt to fool you into providing your credit card information or ask you to click on a link or open an attachment, which can download malware designed to steal your identity.
 
For more information, check out BBB Scam Stopper. Sign up to receive weekly Scam Alerts to hear about the latest scams.