Turning the tables on cyber criminals! That's what a Mandarin woman did after she received a series of harassing phone calls from scammers posing as Microsoft Windows representatives. It's an update to a scam alert we first brought you last week - where thieves are calling customers across St. John's, Duval and Putnam Counties To try and gain access to their computers and personal information. Channel 4's Adrienne Moore joins us LIVE with one woman's success story .. and HOW she kept her personal information from being compromised.Adrienne? 3 3 3 Crystal Cuzzort says it was one phone call after the next by these scammers...And when she finally got fed up - she hit record on her iPad and started asking questions.And while she was expecting some of the answers to be lies... She had no idea just how much of an earful she would get! 00-05 49-5404-21-14 WIDOWS SCAM 07:27-33A FOUL-MOUTHED CROOK MASQUERADING AS A MICROSOFT EMPLOYEE DIDN'T HOLD BACK WHEN HE REALIZED CRYSTAL CUZZORT WAS RECORDING HIS FAILED ATTEMPT AT GAINING ACCESS TO HER COMPUTER. 04-21-14 WIDOWS SCAM 07:53- 08:07Crystal Cozzurt/Turned Tables on Phone Scammer 16:51- 17:23THIS LATEST PHONE SCAM - HAS CYBER CRIMINALS POSING AS MICROSOFT WINDOWS REPRESENTATI VES WHO OFFER AN UPGRADE OR HELP THEM GET RID OF A VIRUS, INSTEAD THEY TRICK PEOPLE INTO INSTALLING MALICIOUS SOFTWARE THAT CAPTURE PERSONAL INFORMATION.BUT WHEN THE CALLER TOLD CRYSTAL THE COMPANY HEADQUARTERS WERE IN CLEVELAND, OHIOSHE DID HER BEST TO TRIP HIM UP.04-21-14 WIDOWS SCAM 04:35-05:12WE LOOKED UP THE ADDRESS CRYSTAL WAS GIVEN ON GOOGLE MAPS AND NOT ONLY IS THIS áNOTá MICROSOFT HEADQUARTERS THE ZIP CODE HE RATTLED OFF...IS IN SOUTHERN CALIFORNIA! Crystal Cozzurt/Turned Tables on Cyber Criminal 18:02-12 Crystal has now posted her recorded call on YouTube to help others manage phone scams like this.Computer experts say Crystal did everything right here and encourage others to simply hang up if they get a call from someone claiming to be from WINDOWS or MICROSOFT. They say it's important to note - Microsoft will never call you and ask you for personal information - like usernames or passwords - over the phone.AM, CH.4, TLS.