A woman is filing a police brutality lawsuit against the Jacksonville Sheriff's Office after she said two officers hurt her instead of helped her while she was feeling suicidal.
The woman, who did not want to be identified as is filing the lawsuit as Jane Doe, said she was under the influence and worried she was going to hurt herself when she called 911 asking for police to come get her.
But she said they made things worse.
"I didn't get no good help from the JSO at all," she said.
Two officers -- K.A. Donaldson and Jeremy Mason -- responded, along with rescues. Doe said Donaldson, a woman, grabbed her by the arm. She said she didn't like it, and she said that's when Mason pushed her onto the ground and punched her, causing injuries to her face and leg.
"She pushed me, the lady pushed me, and I turned around and told her she didn't need to push me like that," Doe said. "And the man grabbed me by my neck and then he slammed me down to the concrete and he hit me with his fist and he was yoking, choking me."
Doe said Mason called her a racial slur, then hogtied her and threw her in the back of the police car and drove her to the Mental Health Resource Center.
Doe says her injuries were physical and emotional. But police tell a different story.
According to a police report, officers said Doe was resisting and attempting to escape. JSO launched an internal investigation and found that Mason acted with "unbecoming conduct" but didn't use "unnecessary force."
JSO officials found Donaldson failed "to conform to work standards" but also did not use "unnecessary force."
Both were reprimanded, but Doe thinks more should be done. She's filed a lawsuit against JSO for excessive force, saying it's not about the money, but that people dealing with mental health problems and suicidal thoughts should be treated with just as much respect as anyone else.
"So if my boyfriend did me that way, he would be in jail right now," Doe said. "So I feel like the same thing with that police officer who beaten me, and I'm a lady he should have to be locked up for what he did. Justice."
Channel 4 crime analyst Ken Jefferson said police have a tough job, but they have to do it with respect and care. He said now the court will decide what really happened.
"The compelling question in my mind is what happened from the time this individual called the police, the police arrived, and then there was physical interaction to cause this person to sustain the injuries that I've had the opportunity to look at at that particular time," Jefferson said. "Something had to happen."
Because this is a pending lawsuit, JSO cannot comment about the case. It did, however, say both officers do remain on the job and on patrol.
Doe said she won't call 911 anymore. She's frightened by police officers and in the future will only call friends or family or a private ambulance.