Don't want to miss 'Hamilton'? Make sure your tickets are legit

FSCJ Artist Series warns of websites selling tickets they don't have

Elijah Malcomb, Joseph Morales, Kyle Scatliffe, Fergie L. Philippe and Company – HAMILTON National Tour (Copyright Joan Marcus 2018)
Elijah Malcomb, Joseph Morales, Kyle Scatliffe, Fergie L. Philippe and Company – HAMILTON National Tour (Copyright Joan Marcus 2018)

JACKSONVILLE, Fla. – "Hamilton" fans might be left feeling “Helpless” if they buy tickets through a third-party site for one of the Broadway in Jacksonville shows, the FSCJ Artist Series warned Tuesday.

Amanda Scott, marketing and special projects coordinator for the Artist Series, alerted News4Jax that at least two third-party websites appear to be selling tickets to the Jacksonville engagement of "Hamilton," even though they do not have tickets to sell. She said it's likely there are even more fraudulent websites out there.

Both sites, jacksonville-theater.com and onlinecitytickets.com, explain that the listings describe “tickets that the seller does not have in hand, but will obtain for you.”


According to the websites, “a return email stating that you have been charged for your order serves as acceptance of your offer to purchase tickets.”

These tickets are often sold at double or more over the face value cost, and “all sales are final” with “no refunds, exchanges or cancellations.”

The trouble is, the buyers are paying for seats that might not be available, Scott explained.

“We've seen it time after time where people show up with an email that says, 'Thank you for your purchase,' but they don't have seats assigned to them,” Scott said.

She said that's exactly what happened to some patrons who believed they had purchased tickets for "Les Miserables" last season, but they never got to see the show.


Scott said the FSCJ Artist Series website is the official source for Broadway in Jacksonville tickets, including tickets for "Hamilton," which will play March 17-29, 2020, at The Times-Union Center. 

“Patrons interested in the Jacksonville engagement of "Hamilton" should be wary of fraudulent sources of information and tickets, both online and elsewhere,” Scott said. “The only place to buy tickets to 'Hamilton' will be fscjartistseries.org.”

Scott said this season of Broadway in Jacksonville, which also features the beloved musicals "Wicked" and "Rent," has been so “Popular” that there's a waiting list for new season ticket subscriptions.

Tickets for "Hamilton" are currently only available to renewing subscribers. If season ticket subscriptions become available, FSCJ Artist Series personnel will notify those on the waiting list. 

A public on sale date for "Hamilton" single tickets has not yet been announced. 

For more on season tickets and more from the FSCJ Artist Series, go to fscjartistseries.org.

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