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Utility warns of payment scam

ATLANTA – Scam artists posing as Georgia Power employees are calling customers asking for credit card information to avoid disconnection, the utility is warning.

Scammers have also been known to ask customers to pay at places other than an authorized Georgia Power payment location.

According to Georgia Power, if an account becomes past due, it will contact the customer with a pre-recorded message or by mail requesting the customer to call Georgia Power to discuss their account.

What makes this case a little different is that the targets are not just residential customers, but also businesses. The customers are called and told they have a short deadline to make a payment. The scammer is asking them to go to a local retailer like a Walmart, CVS or Walgreens to purchase a money pack for the given amount. They are then instructed to call another number to share the account number on that prepaid card.

Georgia Power reminds customers it will never ask for band or credit card information and these other tips to avoid scams:

  • Employees will never come to a customer's door and demand an immediate payment.
  • If a Georgia Power employee has a service-related reason to come to your door, they will be wearing a Georgia Power employee ID badge. Other than a scheduled Energy Audit, there should be no reason any employee needs to enter your home.
  • If you suspect someone at your door is impersonating a Georgia Power or government employee, do not let them into your home. Call the police, then call Georgia Power at 888-660-5890.
  • Scammers may claim to work for a public agency or government office offering ways to pay your Georgia Power bill.
  • Never give anyone your credit card information or any Georgia power account information including a copy of your electric bill or account number or any other personal banking information. 
  • If a situation seems legitimate but you're not quite sure, call Georgia Power at 888-660-5890 to verify.