BROWARD COUNTY, Fla. - When emergency calls began pouring in from parents and students during the Florida high school massacre, 911 operators at first tried to grasp the enormity of the emergency and then sought to calm the callers while gathering information to assist arriving law enforcement officers.
The Broward County Sheriff's Office on Thursday released audio of 10 of the 81 calls its 911 center received during the Feb. 14 shooting at Marjory Stoneman Douglas High School that left 17 dead and its aftermath.
- Northeast Florida county breakdown of district responses to arming teachers
- Will gun provisions in Florida's school safety bill hold up?
- Florida House approves school safety legislation
- Florida Senate passes bill to put restrictions on gun sales
- Parkland teen who shielded classmates from bullets now in critical condition
- Here's what's in the Florida gun bill
- 911 calls reveal frantic first few minutes of the Florida school shooting
The sheriff's office also issued a written timeline that combines the transmissions with what investigators observed on school security video. The video was not released.
The 911 calls came from students hiding in classrooms and parents who were getting calls and text messages from their children. Other calls arrived from 911 operators in neighboring cities who were relaying information from calls that came into their centers. The school is in the county's jurisdiction.
The first calls show the operators' confusion, such as when a male inside the school, possibly a student, whispers, "There's shots at Stoneman Douglas, Someone is shooting up the school at Stoneman Douglas."
"I'm sorry. I can't hear you. What's happening?" the dispatcher responds.
"Someone is shooting up Marjory Stoneman Douglas" he whispers. She still can't hear him, "Hello... hello...hello."
"Marjory Stoneman Douglas High School is being shot up," he again whispers. The call ends seconds later.
A Coral Springs 911 operator tells another Broward operator that he was talking to a student and heard two bursts of five or six gunshots. He said paramedics were headed to the school, "but they won't be able to go in until they are cleared to enter."
"They are still hearing gunshots on the other calls," the Broward operator replied, saying there is at least one confirmed victim.
But then a sense of order begins to emerge, as the Broward dispatchers begin giving instructions on keeping the students safe. Just 13 months earlier, the same 911 center had handled a mass shooting at Fort Lauderdale's airport that had left six dead.
A male caller said, "My fiancee's little sister just texted me and said there's someone in here shooting guns, he's upstairs, I'm scared. She's in a classroom. I told her to stay safe and hide." He asks if they are getting other calls. Yes, he is told.
"OK, damn, that's scary. Is everyone OK?" he asks.
"They are still doing their investigation. Let her know to stay in a safe place. Have the doors closed, have them locked," she responds.
In a call relayed from nearby Boca Raton, which lasts more than 16 minutes, a man reports information from a mother standing next to him. She is on another line with her daughter who is in a classroom with just one other girl. They have no closet or enclosed desks that can be used for hiding.
The 911 operator fruitlessly pulls information from the mother, attempting to learn what classroom the girls are in. They don't know.
She soon instructs the man to tell the girls to remain silent and turn off their cellphone ringers in case the shooter is nearby.
"I don't need her to make any noise. Everybody needs to be quiet in that room," the operator said.
As the call drags on, the mother can be heard in the background encouraging the girl, who hears noises in the hallway. "I love you, I love you. It's going to be fine if you hide somewhere. Can you play dead? You need to fake dead," the mother tells the girl.
Seconds later, officers burst into the room and the girls are safe. The mother can be heard telling her daughter, "Tell them to pray, tell them to pray for strength." The two girls are led out and the call ends.
The operator sighs, "'Oh my God."
Radio calls: Confusion soon after school rampage
Radio transmissions between law enforcement officers and their dispatchers show their initial confusion moments after the Florida high school massacre as they sought to understand events and locate the shooter and his victims.
The Broward County Sheriff's Office also released audio recordings Thursday of its deputy who was at Marjory Stoneman Douglas High School during the Feb. 14 shooting, as well as those of Broward deputies and Coral Springs police officers who arrived within minutes.
Deputy Scot Peterson, the security officer assigned to the school, first told dispatchers he heard possible shots nearly two minutes after the suspect opened fire. Peterson never entered the building to confront the shooter. He later retired rather than accept a suspension.
Copyright 2018 The Associated Press. All rights reserved. This material may not be published, broadcast, rewritten or redistributed.