JEA needs your help to identify scam callers

Utility says most important thing you can do is capture number that scammer provides for callback

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JACKSONVILLE, Fla. – As JEA sees a rise in the number of scam phone calls reported by customers, the utility is asking for help to identify the scammers.

On Tuesday, there were 30 reports made to the utility about scam calls, a JEA spokesperson told News4Jax.

It’s the same hoax that News4Jax has previously reported on. According to JEA, residents and businesses are receiving calls from people who claim to be with JEA and threaten to disconnect service if a large amount of money isn’t paid within 30 minutes.

“These callers claim the customer is behind on their utility payments or that their utility meter needs to be replaced,” JEA said in a news release Wednesday. “The customer is then instructed to go to a Winn-Dixie, CVS or Walgreens, buy a MoneyPak payment card and call them back at the phone number provided with the MoneyPak card information and PIN number to prevent their service from being disconnected.”

These calls are not coming from JEA. The utility will never call to request a credit card to avoid disconnection.

JEA said the most important thing a customer who receives one of these calls can do is capture the number that the scammer provides for a callback. Then, notify JEA at 904-665-6000. Commercial customers may call 904-665-6250.

And it’s not just JEA customers who are receiving scam calls. Florida Power & Light Company said it’s tracking a spike in utility scams throughout the state of Florida.

FPL shared the following tips to help customers protect themselves:

  • If you get a suspicious call, hang up and do not share personal information.
  • FPL will never demand immediate payment with only a prepaid card or wire transfer to avoid service disconnection.
  • Contact law enforcement if you think you have been a victim.

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