British Airways closing Jacksonville call center

Closure will result in loss of 280 jobs

JACKSONVILLE, Fla. - British Airways has confirmed it's closing its Jacksonville call center at the end of the year.

With that comes the loss of a reported 280 jobs.

British Airways released this statement Tuesday afternoon:

"Following a global review of our call center operations the decision has been taken to close Flytele, our call center in Jacksonville by the end of December 2013.

"This decision has not been taken lightly and comes as part of our drive to ensure our customers receive the best possible service at the right level of cost, operational effectiveness and flexibility. The operational costs of Jacksonville call center are significantly higher than our other call centers and its closure, at a time when its property lease is up for renewal, is based purely on costs."

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