Updates announced for residents affected by Hurricane Matthew


Several counties in Florida and Georgia announced this week important information for residents affected by Hurricane Matthew.

St. Johns County

St. Johns County has created a dedicated website to assist homeowners and business owners as they rebuild after Hurricane Matthew.

The website, www.sjcfl.us/hurricanematthewrebuild, is a centralized source of building-related and permitting information, contractor hiring tips and coastal reconstruction updates.

In addition, the site contains links to local, state and federal resources, contacts, and answers to frequently asked questions.

For building services or permitting questions or concerns, please contact St. Johns County at 904-827-6800.

St. Augustine

An eager crowd of St. Augustine residents gathered Tuesday night to find out more information on how to get help in the aftermath of Hurricane Matthew.

Federal Emergency Management Agency representatives were on hand to answer questions at a meeting of the St. Johns County North Shore Improvement Association.

According to FEMA, more than 41,000 families have registered to receive federal recovery help.

Anyone who has not yet registered is encouraged to do so by visiting DisasterAssistance.gov.

At last check, more than $16.4 million has been approved for victims of Matthew.


FEMA mitigation specialists will be coming to Duval County to provide information to help residents rebuild after Hurricane Matthew. 

Residents can visit The Home Depot at 12721 Atlantic Boulevard in Jacksonville to speak with FEMA mitigation specialists, ask questions and get tips on topics such as making a home more flood resistant, elevating utilities and removing and replacing wet drywall.


  • Thursday and Friday from 7 a.m. to 6 p.m.
  • Saturday and Sunday from 8 a.m. to 1 p.m.
  • Monday from 7 a.m. to 6 p.m.
  • Tuesday, Dec. 6 from 7 a.m. to 5 p.m.

This free information is geared to both homeowners and general contractors.

Residents can also contact FEMA’s National Flood Insurance Program Helpline for help with policy questions, service claims, technical assistance and general information. To speak with a flood insurance specialist, call 800-621-3362. 

For more information on Florida’s disaster recovery, visit fema.gov/disaster/4283, twitter.com/femaregion4, facebook.com/FEMA, fema.gov/blog, floridadisaster.org or #FLRecovers.

Putnam County

The disaster recovery center operated by the Florida Division of Emergency Management and the Federal Emergency Management Agency in East Palatka will close permanently at 6 p.m. Thursday.

The center is located at the Putnam County Fairgrounds in Building 1, Expo Hall, at 118 Fairgrounds Road in East Palatka.

Disaster Survivor Assistance teams will continue to be available within the communities in Putnam County with information on available assistance. They can answer questions and support you with on-the-spot registration.
Disaster survivors can visit any open disaster recovery center, even if they live in another county. Many services available at the centers are also available by calling the FEMA Helpline at 800-621-3362.

Survivors with questions regarding the application or the appeals process, or who need to register for assistance, may visit online at DisasterAssistance.gov.

Survivors can access various resources that can aid with recovery by visiting floridadisaster.org. On the website, information is available on the Emergency Food Assistance Program, National Flood Insurance Program, Disaster Contractors Network and other programs or resources to help survivors rebuild. Survivors may also call 211 for disaster assistance information.

In addition, the U.S. Small Business Administration offers low-interest disaster loans for businesses of all sizes, homeowners, renters and certain private nonprofit organizations. SBA disaster loans may help cover the cost of repairs, rebuilding, as well as the cost of replacing real estate and personal property that have been lost or damaged due to disaster. 

For more information about SBA loans, call SBA’s Disaster Assistance Customer Service Center at 800-659-2955, email disastercustomerservice@sba.gov or visit http://www.sba.gov/disaster. Applicants may also apply online using the Electronic Loan Application via SBA’s secure website at https://disasterloan.sba.gov/ela.

Palm Coast

Palm Coast has completed its collection of hurricane debris and has resumed normal operations for regular, weekly yard trash pickups, city officials announced Wednesday.

The city has compiled a list of the remaining piles of construction-type debris, such as fence panels, and the hurricane debris contractor will be picking those up from Palm Coast neighborhoods over the next few days.

Aside from the addresses already on that list, no additional hurricane debris pickups will be made, whether for vegetative or construction-type debris.

As a reminder to residents, vegetative debris in the amount of 4 cubic yards or less -- bagged, canned or loose debris -- is collected by Waste Pro as part of Palm Coast’s regular, weekly yard trash collection service.

For yard trash debris in large piles greater than 4 cubic yards, Waste Pro will tag the pile with a price for collection. The resident should then call Waste Pro directly at 386-586-0800 to arrange for the pickup service at that cost. Residents can also arrange for private pickup of the large debris pile on their own.

Construction and demolition materials such as fence panels or roof shingles are not picked up by Waste Pro and should not be placed at the curb. Residents who are making repairs should confirm with their contractor that they will be removing all construction debris from the property.

Contact Palm Coast Customer Service at 386-986-2360 with any other questions.

Final pass for storm-related debris underway in Glynn County

The final pass for Hurricane Matthew storm-related debris is underway in Glynn County on public rights of way. Debris removal in these areas will stop Friday.

Please be advised that any debris placed out for collection after this date will not be collected by the county.

Although Glynn County is still awaiting a waiver from FEMA for reimbursement for debris removal from private roads and gated communities, the Glynn County Board of Commissioners has committed to collect this debris regardless of FEMA’s decision. 

Debris collection on private roads and gated communities, for those who have applied with the county, will begin Wednesday. The county will be conducting one pass for debris pickup in the private communities that have requested it.

In an effort to close out this chapter in Glynn County’s recovery effort, please continue to adhere to the following guidelines:

  • Only place hurricane-generated debris at curbside.
  • Do not place any regular landscape waste at curbside. If the debris pile is green, the contractor will not collect the debris.
  • Do not rake leaves or moss into a pile and place at curbside. This will slow down the process of collecting debris left by the contractor.
  • Do not place debris on top of utilities, e.g., cable, phone, electrical, storm drain boxes or fire hydrants.
  • Do not place debris in front of or around your mailbox.
  • Do not place debris in front of or around your driveway, as emergency vehicles may need to enter the area.
  • Do not block or dump any debris into storm drains or ditches. This will cause a flood hazard.
  • Drive with extreme caution in areas where there are large piles of debris.

To report unsafe debris situations such as leaning trees, debris piles in front of stop signs, or unsafe limbs or leaning trees in the right of way, please call the Glynn County Public Works Department at 912-554-7746.

For questions regarding debris-related pickup, please call the Glynn County Customer Service line at 912-554-7111.

Glynn County disaster recovery center to close

The Glynn County disaster recovery center at Howard Coggin Park on Sonny Miller Way in Brunswick will close at 7 p.m. Friday. 

After a recovery center closes, disaster survivors can still get updates about their FEMA applications, learn about the appeals process or check the status of their claims.

Survivors can also register for assistance in any of the following ways:

  • Register online at DisasterAssistance.gov.
  • Download the FEMA mobile app.
  • Call the FEMA Helpline at 800-621-3362 (FEMA). Persons who are deaf, hard of hearing or have a speech disability and use a TTY may call 800-462-7585. Toll-free numbers are open daily from 7 a.m. to 11 p.m.
  • Help is available in most languages and information on the registration process is available in American Sign Language at http://www.fema.gov/media-library/assets/videos/111546.

The deadline to register is Dec. 16.

Recovery officials encourage Georgia survivors who registered for disaster assistance with FEMA to stay in touch. If survivors change addresses or phone numbers, they should update FEMA with the information. Missing or erroneous information could result in delays in receiving assistance.

Federal assistance is available to eligible individuals and households in Bryan, Bulloch, Chatham, Effingham, Evans, Glynn, Liberty, Long, McIntosh and Wayne counties. Damage or losses from Hurricane Matthew must have occurred between Oct. 4 and Oct. 15.

For updates on Georgia’s Hurricane Matthew response and recovery, visit gemhsa.ga.gov and fema.gov/disaster/4284.

Disaster assistance registration deadline is Dec. 16 for Georgia survivors 

Georgia residents still needing disaster assistance for Hurricane Matthew damage are encouraged to register soon before the Dec. 16 deadline.

Federal assistance is available to eligible individuals and households in Bryan, Bulloch, Chatham, Effingham, Evans, Glynn, Liberty, Long, McIntosh and Wayne counties. Damage or losses from Hurricane Matthew must have occurred between Oct. 4 and 15.

Applying for disaster assistance is a two-step process that ensures consideration for all FEMA programs and disaster loans from the U.S. Small Business Administration. First, register with FEMA. Second, complete and return the SBA loan application, if one is offered. There is no charge to apply for the loan and if approved, no obligation to accept it. However, the SBA loan application is used to determine eligibility for additional FEMA grants.

Disaster survivors may register with FEMA the following ways:

The SBA offers low-interest disaster loans to businesses, homeowners, renters and private nonprofit organizations.

The filing deadline to return SBA loan applications for physical property damage is also Friday, Dec. 16. The deadline for businesses to submit loan applications for economic injury is July 17, 2017.

For more information, call SBA’s disaster assistance customer service center at 800-659-2955, email disastercustomerservice@sba.gov or visit sba.gov/disaster.

Applicants may also apply online using the electronic loan application via SBA’s secure website at disasterloan.sba.gov/ela.

For updates on Georgia’s Hurricane Matthew response and recovery, visit gemhsa.ga.gov and fema.gov/disaster/4284.

Announcement of initial public notice 

FEMA is required by law to provide public notice of its intent to provide federal assistance and grant opportunities via the Public Assistance, Individual Assistance or Hazard Mitigation Grant programs.

The public notice is posted on the Florida Disaster website for Hurricane Hermine at http://www.floridadisaster.org/info/recovery.htm, the Florida Disaster website for Hurricane Matthew at http://www.floridadisaster.org/info/index.htm and the FEMA website at

This initial public notice addresses the agency’s intention to reimburse eligible applicants for costs to repair or replace facilities damaged by two severe storms and associated flooding in the state of Florida. The notice describes proposed activities that may affect historic properties and activities, and critical actions that may affect wetlands and floodplains.

This may be the only public notice given regarding these FEMA actions. Questions should be directed to Dr. Stephanie Madson, regional environmental officer at FEMA-R4EHP@fema.dhs.gov.