The Jacksonville Transportation Authority has partnered with the company NextBus to begin testing a real-time passenger information system on city buses.
The NextBus system is being tested on the AR6 route, which takes passengers from Downtown to University Park and Regency Square Mall. People traveling on this route will be able to check where the bus is and when it will arrive.
"We value all of our customers and understand how important their time is," said JTA CEO Nathaniel P. Ford Sr. "While we implement our On-Time Performance Campaign, we also realized a great need to provide our customers with convenient, real-time passenger information."
NextBus uses a global positioning system to predict the bus's arrival time, taking into account the location of the other buses, future stops and traffic patterns.
"Our agency faces everyday interferences such as heavy traffic patterns and other issues that can offset our on-time performance," said JTA VP of Transit Operations, Lisa Darnall. "The real-time passenger information system gives our customers the opportunity to remain on schedule.”
Customers can track their bus on their smartphone, tablet or computer. If the initial tests are successful on the AR6 route, JTA plans to expand it to the rest of its buses.
For more information on the NextBus service, contact JTA's customer service at 904-630-3100 or go to jtafla.com.