City Leaders To Pressure Cable Provider

JACKSONVILLE – The city is tuned in to what it says are too many complaints from AT&T Broadband customers.

Because of the influx of calls, city leaders say that they want to put pressure on the cable company to give better service to customers.

Tuesday afternoon, members of Jacksonville's subcommittee on the city's cable franchise agreement met in city hall. City leaders said that they're on a fact-finding mission, to find out why so many customers have problems with AT&T Broadband's service.

"The actual complaints apparently started in June, 40 a day. Back in February there were 20 a day, and the highest number has been 800, not necessarily in a day, but 800 seems to be a figure that's batting around we can't have that. We're going to find out why," cable sub committee chairman Gwen Thompson said.

Officials said that the committee would meet with a representative from AT&T Broadband on Friday.

Previous Stories:

• July 7, 2001: Clay County Considering Dropping AT&T Broadband
• June 21, 2001: City Gives AT&T Broadband Ultimatum
• May 4, 2001: Cable Service Now Offering Wireless Broadband
• March 12, 2001: Investigation Leads To State Inquiry Of AT&T Broadband
• January 3, 2001: Local Cable Rates Jump 5 Percent
• January 3, 2001: AT&T Broadband Cable Prices Increasing
• August 29, 2000: Cable Company Eyes Jacksonville Market
• August 28, 2000: AT&T Merges With MediaOne To Create AT&T Broadband
• August 25, 2000: Does A New Name Mean New Rates