Funding available for JEA customers in need of utility assistance

Jacksonville Electric Authority helps residents pay their bill

JEA generic graphic (WJXT)

JACKSONVILLE, FLA. – JEA has disbursed more than $1.5 million in utility assistance to residents in Northeast Florida, and the utility has additional funds available to help families in need. Residents can visit to learn more about the program guidelines, and click here to apply through the city’s portal. This is part of the city’s rental assistance program.

Other ways that JEA assists those in need:

  • JEA grants Payment Extensions and Payment Arrangements to qualified customers.
  • Customers can call JEA at (904) 665-6000 to determine whether they qualify and discuss options.
  • Emergency Home Energy Assistance for the Elderly Program assists low-income households, with at least one person age 60 and older, when the households are experiencing a home energy emergency. Call 904-630-2489 for more information.
  • United Way of Northeast Florida’s 211 helpline connects people to essential health, human and social services.
  • The Low Income Home Energy Assistance Program helps keep families safe and healthy through initiatives that assist families with energy costs. Call (904) 362-8052.

According to the United Way of Northeast Florida, “More than half a million people in Northeast Florida – almost 40 percent of our region’s population – struggle to afford basic necessities during normal times.” To apply for any of these programs and to learn more about additional assistance options, visit