Have issues with a company honoring its warranty? The FTC wants to hear your repair stories

JACKSONVILLE, Fla. – When trying to get a product fixed, you might find yourself in a fix.

That’s why the Federal Trade Commission wants to hear what happened if you recently tried to get a product repaired.

The FTC has set up a special link for your warranty or repair stories.

They’re interested in learning about your experiences across a wide range of products, everything from cars, kitchen appliances and cellphones to grills and generators.

Here are some things they hope you’ll share with them:

• Was it a smooth process or did you run into roadblocks?
• Did the manufacturer honor its warranty? Did you have to wait for replacement parts?
• Did the manufacturer require you to get repairs only at an authorized dealer and only using parts made by the manufacturer?
• Were you able to find an independent repair shop to fix your product? How did their rates compare with an authorized dealer?
• If you went to an independent repair shop or fixed the product yourself, were you able to get necessary parts, tools, or diagnostics? Were those parts or tools made by the manufacturer or by another company?
• Did the manufacturer void your warranty because you went to an independent repair shop?

Report your warranty or repair experiences to the FTC here. Small businesses: the FTC wants to hear from you, too.