Is your phone showing ‘SOS’? Verizon working to get customers back online after reported outage, company says
FILE - A Verizon sign is displayed on a store, Sept. 30, 2025, in Cambridge, Mass. (AP Photo/Charles Krupa, file) (Charles Krupa, Copyright 2025 The Associated Press. All rights reserved)
JACKSONVILLE, Fla. – If you are a Verizon customer seeing an “SOS” on your phone, the wireless carrier said it is aware and working to get all service restored to mobile devices.
Some customers experiencing the service interruption on Wednesday took to X (formerly known as Twitter) to express frustration with the service.
According to downdetector.com , at least 177,000 customers reported outages.
No issue has been confirmed, but Verizon said engineers were actively working to identify the problem and get thousands of customers back up and running.
The check network status webpage on verizon.com was buffering and showing signs of lagging.
Copyright 2026 by WJXT News4JAX - All rights reserved.
About the Author Kendra Mazeke headshot
She's navigating the digital world of journalism one story — and interview — at a time. Creator and host of "Voices of the 904," a show highlighting everyday people redefining Jacksonville's creative scene.
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