JACKSONVILLE, Fla. – Some residents at Hollybrook Homes apartments in Jacksonville’s Lackawanna neighborhood say they’re living without heat, which comes as near freezing temperatures continue across Northeast Florida.
News4JAX began investigating after receiving tips from multiple residents at the complex, which, according to SBV Real Estate’s website, serves as Section 8 or low-income housing for more than 90% of its units.
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During a visit to the property, several residents could be heard shouting “We don’t have heat!” as our crew approached the administration office.
One resident, who agreed to share their story but asked to remain anonymous, described living without heat for an extended period.
“No heat. No AC. Haven’t had either for 2 years since I moved here,” the resident said.
According to SBV Real Estate, renovations at the complex began in December 2024.
In a statement sent to News4JAX, an SBV spokesperson said:
“As far as we are aware, all apartments continue to have access to heat either through the newly installed systems, through the old units, or through temporary units.
As part of a roughly $14 million renovation to dramatically improve the property for all residents, a new AC/Heating system will be installed in every apartment. The comfort and safety of our residents are paramount, and we take their concerns seriously.
If any residents need assistance operating their in-unit system or feel heat levels are inadequate, our teams respond promptly to assess and address the situation.”
SBV Real Estate Spokesperson
The resident, a parent, said the temporary solutions in her unit have not been enough as temperatures continue to drop across the region.
“Some of us can’t afford to get to and from where we need to get extra blankets or sheets, some of us don’t have relatives up here. My child covers up with every quilt and blanket that I have in the house.”
The resident explained that limited financial resources and a lack of alternatives have left them with few options.
Their primary concern, they said, was for their children’s health during the cold weather.
“It’s not even for me – if I lived by myself, I wouldn’t have a problem. I could survive it, but my children get sick easily,” the resident said.
News4JAX spoke with a local physician who said multiple families from the complex have brought in kids feeling under the weather. They said young children are particularly vulnerable to the cold, but encouraged families to make sure they keep themselves safe as they try to heat their homes.
They also emphasized the importance of avoiding using gas stoves or ovens to keep a space warm.