Skip to main content

‘Thank you for the memories, the smiles and the sugar highs’: The Sugar Factory closes Town Center location

The Sugar Factory (Copyright 2026 by WJXT News4JAX - All rights reserved.)

JACKSONVILLE, Fla. – Three years after opening its first location in Jacksonville, The Sugar Factory has closed its doors at The Markets at Town Center.

A note on the front door reads:

Recommended Videos


“Jacksonville - We’re closing our doors, but the good times will stick with us forever! Thank you for the memories, the smiles and the sugar highs. Thank you to the amazing Jacksonville team, the St. Johns Town Center and every guest who stopped by for a bite, a sip or a sweet memory.”

The note did not give a reason for the decision to close.

Note on the front door of The Sugar Factory at the Markets at Town Center. (Copyright 2026 by WJXT News4JAX - All rights reserved.)

The Las Vegas-based restaurant, known for its “over-the-top” sweet treats, took over the old Brio Tuscan Grille site in March of 2023.

The Sugar Factory is known for its over-the-top milkshakes, large drinks and desserts. The “King Kong Sundae” is a signature beverage for the sweets shop and will cost you around $100 and serves 12 people.

Celebrities like Kim Kardashian and Britney Spears have posted pictures in the restaurants.