CEO of Changing Homelessness says nonprofit cut payment processing times amid complaints over delays

A Jacksonville nonprofit serving homeless veterans has cut its payment processing time to two days following complaints earlier this year about delayed rent payments to landlords. Changing Homelessness, which manages housing assistance for about 1,200 veteran households, implemented system-wide changes after landlords and tenants reported payment delays that jeopardized their livelihoods. “We have made some adjustments in the way our back office looks and approves checks since the last time we talked,” Dawn Gilman, CEO of Changing Homelessness, said in a recent interview with News4JAX.