Military families frustrated after they say they were denied USAA government shutdown loans

Some military families are reporting difficulties obtaining government shutdown assistance loans from USAA, despite the bank’s public commitment to support members during the ongoing federal funding crisis. Multiple military spouses, who were only comfortable sharing their first name, told News4JAX they were denied USAA’s 0% interest assistance loan after the bank conducted hard credit checks, citing debt-to-income ratios as the reason for rejection for some.