Disaster recovery center to open for 4 days in Jacksonville

Center to be located at Florida State College of Jacksonville's Kent Campus

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JACKSONVILLE, Fla. - A disaster recovery center will open in Jacksonville Wednesday for four days to help Florida storm survivors.

Disaster recovery centers offer in-person support to individuals and small business owners. Recovery specialists from the Federal Emergency Management Agency, the U.S. Small Business Administration and the state of Florida will be available to provide assistance to anyone filling out their applications or updating their status.

Voluntary organizations will be available and will offer a variety of services to help survivors recover. The state of Florida does not offer Food For Florida (Disaster SNAP/D-SNAP) at disaster recovery centers.

The disaster recovery center opening in Jacksonville will be at the following address:

Florida State College of Jacksonville - Kent Campus
3939 Roosevelt Blvd., Room F128B
Jacksonville, FL 32205

The center will be open from 9 a.m. to 7 p.m. Wednesday through Saturday. The location will close at 7 p.m. Saturday. 

Survivors may locate open recovery centers near them at https://www.fema.gov/disaster-recovery-centers or by calling the FEMA helpline at 800-621-3362, (TTY) 800-462-7585. Helpline numbers are open from 7 a.m. to 11 p.m., seven days a week. Recovery center information is also available on the FEMA App.

The registration process is the first step in your recovery and requires information such as insurance policies and bank information for possible direct transfer of funds. Survivors are encouraged to register before visiting a recovery center.

The SBA offers low-interest federal disaster loans for homeowners, renters and businesses of all sizes. The SBA is the federal government’s primary source of money for the long-term rebuilding of disaster-damaged property.

If you have phone and/or internet access, you may register in one of the following ways:

  • Online at DisasterAssistance.gov.
  • Call the FEMA helpline at 800-621-3362 for voice, 711 and Video Relay Service. If you are deaf, hard of hearing, or have a speech disability and use a TTY, call 800-462-7585. Information on the registration process is available in ASL at: fema.gov/medialibrary/assets/videos/111546.
  • Help is available in most languages.
  • Download the FEMA App and apply.

You may have other needs while visiting a recovery center:

  • If you have a disability and require a reasonable accommodation, please see a recovery center manager when you arrive. 
  • Language translations are offered through telephonic interpretation services in 200 languages. 

Disaster survivor assistance crews are canvassing affected areas and are able to register survivors for FEMA assistance, if needed. Telephonic interpretation services are available in many languages to assist survivors with language needs. When residents require further assistance, the teams may refer them to a recovery center.

If you have already registered, it is not necessary to visit a recovery center, but you may still want to go speak with a recovery specialist to update your status or find help from the other organizations.

FEMA grants do not have to be repaid. FEMA assistance is nontaxable and will not affect eligibility for Social Security, Medicaid or other federal benefits.

Survivors should register even if they have insurance. FEMA cannot duplicate insurance payments, but underinsured applicants may receive help after their claims have been settled.

For more information on Hurricane Irma and Florida recovery, visit www.FEMA.gov/IrmaFL, @FEMARegion4 Twitter account, or the Florida Division of Emergency Management website.

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