JACKSONVILLE, Fla. – The Consumer Product Safety Commission issued a warning this week after receiving more than a dozen complaints regarding certain top-loading washing machines "exploding." In a released statement, the CPSC says "it is actively and cooperatively working with Samsung to address safety issues."
CPSC is advising consumers with a Samsung top-loading washing machine made between March 2011 and April 2016, to only use the delicate cycle when washing bedding, water-resistant and bulky items. The lower spin speed in the delicate cycle lessens the risk of impact injuries or property damage due to the washing machine becoming dislodged.
"CPSC and Samsung are working on a remedy for affected consumers that will help ensure that there are no further incidents. We will provide updated information to the public as soon as possible," the CPSC said in a statement.
This safety warning comes after a federal class-action lawsuit was filed more than a month ago against Samsung. Several customers referred to their washing machines as "exploding" while they were using them. In some cases, serious damage was caused -- like tearing holes in the walls.
News4Jax first told you about this back in January. Nikki Kimbleton spoke with a Westside couple who says this same thing happened to them. They said when their machine exploded, it shook the whole house. They even showed News4Jax what was left of their Samsung washer.
At the time, Nikki researched and found other cases around the country. Plus, she discovered complaints back then had already been filed with the Consumer Product Safety Commission. This week's safety warning from the CPSC is the first regarding the washers.
Again, the Samsung top-load washing machines involved were made between March 2011 and April 2016, however, the CPSC does not specify a model.
Samsung declined comment on the lawsuit filed, but the company did issue this statement:
"In rare cases, affected units may experience abnormal vibrations that could pose a risk of personal injury or property damage when washing bedding, bulky or water-resistant items."
Samsung also said its customers "have completed hundreds of millions of loads without incident since 2011."
Following the CPSC's warning, Consumer Reports has suspended its "recommended" status for any top-loading Samsung washer that earned that designation in its washing machine tests.
If you have one, Consumer Reports is recommending you do the following:
- Check the serial number on the back of the machine
- Enter the 15 digits in Samsung's online search tool to find out if your particular machine is affected
- If you have questions, call Samsung at 844-483-3881
- Report any incidents to the Consumer Product Safety Commission
This is just another issue for Samsung. About two weeks ago, Samsung issued a massive recall of the Galaxy Note7 due to problems that can cause the battery to overheat and catch fire.