I-TEAM: Navy veteran gets refund for roof repairs never completed

Raymond Libby also getting new roof after I-TEAM investigation

JACKSONVILLE, Fla. – A Navy veteran who turned to the News4Jax I-TEAM for help recently received more good news. 

After Raymond Libby's Westside home suffered roof damage during Hurricane Irma, an I-TEAM investigation last month found that Libby paid $8,300 for roof repairs that were never completed.

Since the I-TEAM's March 28 report, a local program called Housetops for Heroes committed to replacing Libby's roof -- free of charge. 

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PHOTOS: I-TEAM gets results for Navy veteran in need of new roof

Now, Libby has received his $8,300 deposit back from Superior Roofing & Restoration. The refund came in the form of a check, which Libby was able to cash on Thursday, so that money is now in his bank account. 

Superior Roofing contractor Michael Beard promised 10 days ago that he would give the veteran a full refund after the I-TEAM confronted workers for Superior Roofing.

PHOTOS: I-TEAM gets results for Navy veteran in need of new roof

Libby, who's married and is putting two children through college, said getting his money back takes a lot of financial stress off his shoulders.

The I-TEAM also heard from customers Robert and Geneva Wilson. The elderly couple paid Superior Roofing nearly $9,500 a year ago, and the company has yet to even pull a permit to start the job. 

RELATED: Retired couple who feel taken by roofer turn to I-TEAM

As of Wednesday, Beard had not responded to a phone call and text message inquiring about when he'll be able to return the Wilsons' money, as well.


About the Author:

Tarik anchors the 4, 5:30 and 6:30 p.m. weekday newscasts and reports with the I-TEAM.