JEA says phone line issues have been resolved

File graphic

JACKSONVILLE, Fla. – After News4Jax received several calls Wednesday about issues with JEA’s phone lines, the city-owned utility acknowledged it was working to resolve the problems as quickly as possible.

JEA said customers were having trouble reaching the utility by phone Wednesday morning.

Around 11 a.m., JEA sent an update saying the phone line issues had been resolved.

“Customers may call 904-665-6000 to reach our customer service representatives. We sincerely apologize for the inconvenience to customers who were unable to reach us this morning,” JEA said in a news release.

During the phone outage, JEA suspended disconnections temporarily.

About the Author:

A Jacksonville native and proud University of North Florida alum, Francine Frazier has been with News4Jax since 2014 after spending nine years at The Florida Times-Union.