JEA says phone line issues have been resolved

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JACKSONVILLE, Fla. – After News4Jax received several calls Wednesday about issues with JEA’s phone lines, the city-owned utility acknowledged it was working to resolve the problems as quickly as possible.

JEA said customers were having trouble reaching the utility by phone Wednesday morning.

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Around 11 a.m., JEA sent an update saying the phone line issues had been resolved.

“Customers may call 904-665-6000 to reach our customer service representatives. We sincerely apologize for the inconvenience to customers who were unable to reach us this morning,” JEA said in a news release.

During the phone outage, JEA suspended disconnections temporarily.


About the Author:

A Jacksonville native and proud University of North Florida alum, Francine Frazier has been with News4Jax since 2014 after spending nine years at The Florida Times-Union.