JACKSONVILLE, Fla. – As frigid temperatures push through Northeast Florida and Southeast Georgia, JEA reports no water outages on its system as of Sunday morning, despite receiving calls from customers reporting water loss.
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The overnight freeze warning may have frozen customers’ pipes or water lines, stopping water from flowing into homes, JEA said.
As temperatures rise throughout the day, JEA said service should return if the issue is a frozen line and not due to broken pipes.
If you have a cracked or burst pipe, JEA suggests you shut off the water supply from the main shutoff valve and contact a licensed plumber.
If you are unable to locate your main shutoff valve, you can call JEA at 904-665-6000 for assistance.
The utility company also said it was aware of low water pressure issues reported in downtown Jacksonville, citing demands on the pressure system as the cause.
“Extended extreme cold weather is driving higher-than-normal electricity demand across the state. While JEA’s system is performing as expected, available power supplies are limited. Customers can help reduce strain on the electric grid by conserving energy and limiting nonessential electricity use Monday morning between 5 and 10 a.m. To help prevent frozen pipes as temperatures drop overnight, please remember to set faucets to a slow drip, not a steady stream. If faucets run continuously, it can contribute to low water pressure across the system.”
JEA Spokesperson Karen McAllister
JEA also offered ways to reduce water consumption during this time:
- Take shorter showers
- Turn off faucets when brushing teeth
- Restrict usage of washing machines and dishwashers to strictly necessary use
Find more ways to conserve water at jea.com/save.
JEA says it will continue monitoring conditions and is on standby to respond to incidents.