wjxt logo

JEA warns customers of Cash App scam

Photo does not have a caption

JACKSONVILLE, Fla. – JEA officials warned Monday that they have received reports of scam activity against their customers.

As part of the scam, customers are told to pay their utility bill with the Cash App to avoid their utilities being cut off.

Not only does JEA NOT accept payments through Cash App, but the city-owned utility has also suspended disconnections of power and water services because of the COVID-19 crisis.

JEA said will never require a customer to buy a prepaid debit card or call to ask for bank, credit card or other financial information over the phone.

Additionally, to assist customers in response to COVID-19, JEA has:

  • Removed late fees until further notice
  • Lifted credit card convenience fees for the next six months for customers paying with Visa, MasterCard or Discover

Customers are encouraged to continue to make regular payments as they are able so they avoid large balances in the future. Any customer needing assistance with payment plans or general questions regarding their account should contact JEA at 904-665-5000.

About the Author:

A Jacksonville native and proud University of North Florida alum, Francine Frazier has been with News4Jax since 2014 after spending nine years at The Florida Times-Union.