ST. AUGUSTINE, Fla. – A woman seen in a Ring doorbell video appearing to strike a child during an Instacart delivery in St. Augustine has been arrested, according to the St. Johns County Sheriff’s Office.
The Sheriff’s Office said Special Victims Unit detectives arrested Kiah Lowery, 36, and charged her with child abuse.
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Investigators said deputies were called May 31, 2026, to a home on Alta Street after the resident reported possible child abuse. The caller told deputies they reviewed their Ring camera video after receiving an Instacart grocery delivery and saw what deputies described as a violent interaction between the delivery worker and a child who was with her.
According to the Sheriff’s Office, deputies analyzed the video and identified Lowery as the Instacart employee and the child as her child.
SJSO said the video shows the child struggling to carry a basket of groceries while Lowery appears frustrated and scolds the child. Investigators said Lowery then ordered the child to carry a 24-pack case of bottled water instead. When the child dropped the case after saying it was too heavy, Lowery is seen striking the child in the face, deputies said.
The Sheriff’s Office said the investigation involved the SJSO Special Victims Unit, the Florida Department of Children and Families, and the State Attorney’s Office for Florida’s 7th Judicial Circuit. Lowery was arrested and taken to the St. Johns County Jail, according to SJSO.
SJSO said that after Lowery’s release, she was ordered to have no contact with the child.
Prior coverage
News4JAX previously reported that the Ring video was shared widely on social media and prompted calls for the public to help identify the woman seen in the footage. Instacart also released a statement at the time saying the behavior in the video was “alarming and completely unacceptable,” and that the shopper was permanently removed from the platform.
Instacart also noted its policy prohibiting shoppers from bringing anyone without a valid shopper account on a delivery, including children, and said it would cooperate with law enforcement.