Customers who contracted with Waterpools Jacksonville are contacting the News4JAX I-TEAM because of jobs left behind and poor workmanship. The owner says it's all because of a recent hospitalization -- the same story he gave us 10 years ago.

Two local Jacksonville pool companies are stepping up to help a veteran couple who said their pool build was abandoned.

There is an update Thursday to an I-TEAM investigation on a pool company accused of not finishing contracted work in the Jacksonville area. The license holder of the company is due before the Constructions Trades Qualifying Board in Duval County August 2.