I-TEAM: Customers blame Riverside Chevrolet for ruining their credit

BBB issues warning about the large Jacksonville Chevy dealer

Photo does not have a caption

JACKSONVILLE, Fla. – A large Jacksonville car dealership, Riverside Chevrolet, is facing more than a dozen complaints from customers who all say the same thing: The dealer is not paying off the loans on their trade-ins. Because of it, the customers' credit scores are ruined.

The I-TEAM has been investigating the complaints this week, and late this afternoon, the Northeast Florida Better Business Bureau issued an alert to warn potential customers. The BBB has also given Riverside Chevrolet an F rating.

UPDATE: Riverside Chevrolet responds

We uncovered that many of the complaints come from active or former members of the military who say they're getting ripped off with serious consequences.

Veteran loses hope for buying home

U.S. Navy veteran Marie Wright went to Riverside Chevrolet on Philips Highway in December to buy her dream car. She used the vehicle she was driving as a trade-in with an agreement that the dealership would pay off the balance. 

She began making payments on her brand new car, trying to build her credit as she and her husband were set to buy their first home through a VA loan.

About the Authors: