VyStar’s online banking restored after a brief outage on Friday

Mobile app users experienced transaction issues earlier this week

VyStar mobile app still offline, website still sporadic

JACKSONVILLE, Fla. – VyStar didn’t have a great Friday. The credit union was experiencing unexpected banking issues.

VyStar’s online banking website and mobile app went down on Friday. Customers were not able to log in to either account.

Related: What to do if you’re worried VyStar issues might be affecting your credit report | VyStar members say paychecks didn’t show up in online accounts as issues persist

VyStar sent News4JAX this statement:

VyStar Credit Union’s Online & Mobile Banking experienced brief outages on Friday, August 12. During these periods, all member information remains safe and secure. In addition to Online & Mobile Banking, members may access their accounts by visiting a VyStar ATM or branch, or by calling Magic*Touch at 904-777-6000 or 800-445-6289, Option 0.

VyStar Credit Union

Mobile app users received this message around 1 p.m. on Friday: “Whoops! The operation couldn’t be completed. (WebOperationService.WebOperation-Error error 0.)

VyStar mobile app message

If you are still experiencing issues email NewsTips@wjxt.com.

WATCH: One-on-one interview with VyStar Credit Union Chief Member Experience Officer Joel Swanson

Watch News4JAX reporter Anne Maxwell's interview with VyStar Credit Union Chief Member Experience Officer Joel Swanson.

About the Author:

Carianne Luter is a social media producer for News4Jax and has worked at Channel 4 since December 2015. She graduated from the University of North Florida with a degree in communications.