VYSTAR

VyStar's “Good is everywhere” allows Northeast Florida residents the opportunity to explore some of Jacksonville’s popular attractions for free, courtesy of the credit union.

Some VyStar customers said their paychecks didn’t show up in their online bank accounts Thursday morning like they typically would.

Monday marks one month since VyStar Credit Union’s mobile banking system went down.

Since VyStar Credit Union members are still having trouble accessing certain features on their accounts, like bill pay, they are worried about late payments oncredit cards, mortgages and personal loans.

It has been more than three weeks since Vystar Credit Union rolled out its new online banking platform leading to a major outage and lots of angry customers.

Friday marks three weeks since VyStar Credit Union rolled out its new online banking platform. And still – members are dealing with problems.

News4JAX keeps hearing from VyStar members who are frustrated, fed up and tired of waiting on issues with their new online and mobile banking platform to be resolved. VyStar branches closed Monday for Memorial Day, but the credit unions’ ATMs were open.

A trip to the VyStar branch in Fernandina Beach is a regular occurrence for Ashlie Robinson ever since the company’s online banking system went down two weeks ago.

It has been nearly two weeks since VyStar began experiencing issues with online banking.

Late Tuesday afternoon, the CEO of VyStar, Brian Wolfburg, sat down with News4JAX reporter Jim Piggott.

As the Vystar outage continues, customers are asking the News4JAX I-TEAM if their money is safe in a Vystar account.

News4JAX sent the public relations agency working with VyStar a list of questions Monday after 10 days of a mobile and online banking outage.

As VyStar Credit Union’s online and mobile banking issues continue to frustrate members more than a week after the problems began, the Florida Office of Financial Regulation said it is monitoring the situation.

For 10 days now, VyStar Credit Union has been dealing with an outage of its online and mobile banking.

As online and mobile banking continues to be offline, VyStar Credit Union is opening some of its branches on Sunday to help customers.

VyStar Credit Union members struggling to get information on their accounts for more than a week continued to voice concerns Saturday about not having access to their funds or financial data.

As VyStar Credit Union members have been struggling to get information on their accounts for a week now, News4JAX has learned the CEO has been on vacation.

JACKSONVILLE, Fla. – After weeks of waiting, we’ll finally learn next week who will be named the 2021 VyStar Duval County Teacher of the Year at the Jacksonville Public Education Fund’s EDDY Awards. Meet the 5 finalistsKenneth Ford - Carter G. Woodson Elementary – Wells Fargo FinalistKenneth Ford teaches fifth grade math and science at Carter G. Woodson Elementary. He attributes his life and career to his eighth grade teacher, Ms. Tave, who helped him re-integrate into school after treatment for leukemia. She also founded the Association for Teacher Collaboration, which allows teachers to support one another throughout Duval County, including helping new teachers set up their very first classrooms. She has 32 years of teaching experience in several schools throughout Duval County, and she specializes in helping to turn around schools through literacy.

On Tuesday, new signs were unveiled at the Vystar Veterans Memorial Arena. The naming rights agreement was announced in February. Jacksonville Mayor Lenny Curry has said the deal is good for taxpayers and creates new program funding for veterans in the city. RELATED: VyStar reaches agreement for naming rights of Veterans ArenaVyStar will match those donations. Other initiatives include a veterans memorial, as well as discounts for veterans and VyStar members on concessions, tickets and parking.

Downtown Jacksonvilles skyline looks a bit different now that the sign at the top of what was the SunTrust building reads VyStar. Vystar has moved half of its workers to the Downtown office. SunTrust, which was formerly using that building, is moving into the Bank of America Tower. From the Old City Hall being imploded and the courthouse demolished to the new signs at the top of high-rises and the future demolition of The Jacksonville Landing, Downtown Jacksonville is changing rapidly. Jasmine Bowman, who has lived in downtown her whole life, said she's glad changes are being made and hopes they make a difference in how Downtown is perceived.

JACKSONVILLE, Fla. - VyStar plans to remove the SunTrust logo from a downtown tower it purchased nearly a year ago and replace it with its own signage sometime in August, according to an article in the Jacksonville Daily Record. The city issued permits on Friday for Brown Enterprise to put up four signs, the Daily Record said. The signs include placement on revolving doors and on the parking garage entrance. Judy Waltz told the Record it should take most of August to place the signage on the 23-story tower on Laura Street. Read the full story on the Daily Record's website.