JACKSONVILLE, Fla. – Duval County Public Schools ended its partnership with Hazel Health on June 30 after several years of school-based telehealth support for students across the district.
The partnership, which grew out of the challenges of the COVID-19 pandemic, helped students re-engage in in-person learning while providing mental and physical health services. Hazel Health — and later Hazel Heart — filled a critical gap as the district sought innovative ways to support families and increase daily attendance in the years following the pandemic.
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With the exception of students currently receiving mental health services, all operations through Hazel Health have concluded.
District officials want families to know that help is still available and that seeking support remains a strong, positive step.
Physical health resources still in place
School staff will continue to provide school-based support for everyday illnesses and injuries. Families that qualify may also access free, 24/7 telehealth care through the City of Jacksonville’s Healthlink JAX program.
Mental health support remains accessible
Families are encouraged to reach out to their child’s school counselor as a first step. School counselors can assess a child’s needs, provide short-term support, connect families with school-based services — including the school social worker — and make referrals to Full Service Schools providers when appropriate.
Additional mental health resources are available through the school district’s GROW Mental Health resources page for students and through Wolfson’s Common Thread Resource Library, which offers practical articles for parents and caregivers on topics including anxiety, stress, depression, motivation and social challenges.
Families can also search for mental health resources by location, insurance coverage, specialty and child age through the following:
- United Way 2-1-1
Immediate help is available
For families in crisis, several immediate resources are available:
- Call or text 988
- Text HOME to 741741 for the Crisis Text Line
- Contact the Child Guidance Center Rapid Response Team at 904-982-4911
- Call 911 or go to the nearest emergency room if there is immediate danger
DCPS thanked Hazel Health and Hazel Heart for their partnership and support during a critical period for students and families.