‘Making progress’: Internal transfers now available for VyStar members

VyStar slowly working to resolve online banking issues

JACKSONVILLE, Fla. – It has been more than three weeks since Vystar Credit Union rolled out its new online banking platform leading to a major outage and lots of angry customers. But could things be looking up?

Vystar says members can now transfer money between accounts online. Here’s what you’ll find on the website when you sign in: “Internal transfers now available online.”

This includes scheduling and paying bills, viewing account balances and sending money using Zelle.

Screenshot of VyStar Online Banking message

Related: Q&A: VyStar spokesperson says credit union making ‘great progress’ | Stay or go? VyStar members have mixed feelings as online banking problems continue into week 3

Although internal transfers are available it appears online statements are still unavailable.

There is still no timeline of when online banking will be completely fixed.

More than 200 News4JAX Insiders weighed in on the problems -- and the responses were a mixed bag.

“I am leaving as soon as my new account is approved,” one person said.

“Giving them two weeks. If it is not fixed by then I will be leaving after 15 years,” another said.

“I’m not leaving VyStar... I’m staying with this Credit Union! One hundred percent satisfied with this organization,” someone said.

You can submit your response below.


About the Authors:

Carianne Luter is a social media producer for News4Jax and has worked at Channel 4 since December 2015. She graduated from the University of North Florida with a degree in communications.

I-TEAM and general assignment reporter