Overnight freeze generates double duty for heating & air company

JACKSONVILLE, Fla. – The cold snap in Northeast Florida and Southeast Georgia has heating and air servicemen working around the clock to keep people warm.

News4Jax rode along with J & W Heating and Air company Thursday just to see how busy the workers have been as a result of the freezing temperatures.

Company serviceman Phillip Whitley said due to the freezing temperatures overnight, the calls coming into the company have increased significantly.

The company has a little less than a dozen servicemen in the area, each used to two to three calls a day during the slow part of the season.

With the colder weather, servicemen are getting four to six calls a day now.

"Problems actually happen when it's really cold. Or  it's really hot," Whitley said. "And it  just so happened to be real cold last night, so here I am."

News4Jax was with Whitley as he got his third call of the day around 3:30 p.m. in regards to a customer's heat going out.

"This right here is the capacitor," Whitley said. "It's basically a battery for your car, but it starts up the compressor and the condenser fan motor."

Whitley worked his magic, fixing the customer's heater.

"We have it on now and the system should be running outside," Whitley said.

Whitley said to prevent sudden breakdown, customers should have a maintenance agreement where their units are checked twice a year.

"When they see me, it's like a relief," Whitley said. "They're happy, you know, because they know I'm actually going to fix their problem. Fix the issue and it makes me feel good to know that I can provide that type of service to my customer, so it makes me really happy"