Hundreds of VyStar Credit Union customers were left in financial limbo after a banking error negatively impacted their credit scores, including a local man who said the issue has put his plans of buying a new home on hold.

VyStar Credit Union is facing a growing controversy after several customers reported having issues with their credit scores.

Join Kent Justice as he sits down with Dana Karzan, Chief Marketing Officer of VyStar Credit Union, to explore their latest initiatives and their impact on economic growth and development.

VyStar Ballpark is expected to open for the 2025 Jacksonville Jumbo Shrimp season.

VyStar Credit Union opened a student-run branch at Riverside High School. A ribbon-cutting ceremony and grand opening for the VyStar Academy of Business was held Thursday, Oct. 24.

Students are just weeks away from heading back to school and to help the families of men and women who’ve protected our country, First Coast YMCA and VyStar Credit Union held a back-to-school bash for them Saturday morning.

Jax River Jams is returning to Downtown Jacksonville for its fourth-consecutive festival.

A man serving time for embezzling millions of dollars from VyStar Credit Union is now accused of dozens of sex crimes involving children.

Members of 121 Financial Credit Union voted at a special meeting Friday to approve a proposed merger with VyStar Credit Union.

The North Florida Marine Association will host the 76th Annual Jacksonville Boat Show January 26 - 28 at the Prime Osborn Convention Center. This beloved North Florida event has been bringing together the boating community since 1947. This year’s Boat Show, sponsored by VyStar Credit Union, brings new dealers to the Convention Center, ensuring attendees will see even more boat brands than in prior shows. Showgoers will enjoy three days of water-related fun, family-friendly activities, and educational seminars—as well as amazing deals on hundreds of boats and thousands of accessories. Boat Show attendees will also be among the first to see and board brand-new models of all types of watercraft, including fishing boats, cruisers, ski boats, pontoons, inflatables, personal watercraft, and more.

VyStar Credit Union has launched a new credit card offer campaign featuring the Visa® Signature Rewards credit card and the Endless Summer Sweepstakes to reward its customers for their loyalty.

FSCJ Artist Series presents Mean Girls

121 Financial Credit Union announced Thursday its intent to merge with VyStar Credit Union, which is expected to close later this year.

As the year nears its conclusion, here are some of the biggest I-TEAM investigations from 2022.

The Jacksonville Humane Society is partnering with two area businesses, VyStar Credit Union and Subaru of Jacksonville, to offer free pet adoptions on Friday and Saturday.

VyStar Credit Union helps local students prepare for the new school year with money for school supplies.

Some VyStar customers said their paychecks didn’t show up in their online bank accounts Thursday morning like they typically would.

Heritage Southeast Bancorporation, Inc. (HSBI) and VyStar Credit Union on Wednesday announced a mutual agreement to terminate a purchase and assumption agreement.

Monday marks one month since VyStar Credit Union’s mobile banking system went down.

Since VyStar Credit Union members are still having trouble accessing certain features on their accounts, like bill pay, they are worried about late payments oncredit cards, mortgages and personal loans.

VyStar admits there are certain things on the website that still aren’t working and that the app is still offline.

It has been more than three weeks since Vystar Credit Union rolled out its new online banking platform leading to a major outage and lots of angry customers.

Friday marks three weeks since VyStar Credit Union rolled out its new online banking platform. And still – members are dealing with problems.

News4JAX keeps hearing from VyStar members who are frustrated, fed up and tired of waiting on issues with their new online and mobile banking platform to be resolved. VyStar branches closed Monday for Memorial Day, but the credit unions’ ATMs were open.

It has been nearly two weeks since VyStar began experiencing issues with online banking.

Late Tuesday afternoon, the CEO of VyStar, Brian Wolfburg, sat down with News4JAX reporter Jim Piggott.

As the Vystar outage continues, customers are asking the News4JAX I-TEAM if their money is safe in a Vystar account.

VyStar Credit Union is making progress on online and mobile banking issues, but there are still lingering problems, including wait times for members trying to access their accounts.

Some VyStar Credit Union customers said Monday night they were finally able to log in to online banking — but there were still issues.

News4JAX sent the public relations agency working with VyStar a list of questions Monday after 10 days of a mobile and online banking outage.

As VyStar Credit Union’s online and mobile banking issues continue to frustrate members more than a week after the problems began, the Florida Office of Financial Regulation said it is monitoring the situation.

For 10 days now, VyStar Credit Union has been dealing with an outage of its online and mobile banking.

As online and mobile banking continues to be offline, VyStar Credit Union is opening some of its branches on Sunday to help customers.

VyStar Credit Union members struggling to get information on their accounts for more than a week continued to voice concerns Saturday about not having access to their funds or financial data.

As VyStar Credit Union members have been struggling to get information on their accounts for a week now, News4JAX has learned the CEO has been on vacation.

Vystar Credit Union’s web and mobile banking platforms have been down for one week, and the company still doesn’t have an answer on when the issue might be resolved.

An outage of VyStar Credit Union’s web and mobile banking platforms is now on day 5.

An outage of VyStar Credit Union’s web and mobile banking platforms is now on day 5.

Customers at VyStar Credit Union are continuing to have issues accessing mobile and online banking.

VyStar Credit Union reported issues with its mobile app on Monday, and a message on its official Twitter page posted in the evening said problems were still apparent.

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Voting is underway for the Jacksonville Image Awards.

Voting is underway for the Jacksonville Image Awards.

Voting is underway for the Jacksonville Image Awards.

Everything you need to know about the 2022 Jacksonville Image Awards.

Military or Veteran ID is required and will be verified upon entrance.

Financial technology company Nymbus is moving its corporate headquarters to Jacksonville, the company announced Tuesday.

From renovations to new headquarters, new business and construction are taking place in the downtown area.

Estrella Cocina, a new specialty restaurant, bar and lounge space, is set to open this spring on the seventh-floor rooftop of the VyStar Credit Union campus downtown at 100 W. Bay Street. The restaurant has 3,500 square feet of indoor rooftop space with an additional 4,500 square feet of outdoor seating. “My grandmother was Mexican and I was born and lived in southern California until my early teens so I’m very passionate about the area.”AdNew downtown rooftop restaurant, bar and lounge opening soon“We love the synergy of what’s going on Downtown and are thrilled to be a part of the revitalization of the urban core,” said Cobbs. Progress on the space as well as savory menu teasers will be shared on Instagram @estrellajax and Facebook @estrellajax. AdNew downtown rooftop restaurant, bar and lounge opening soon

JACKSONVILLE, Fla. – Jim Schmitt, who teaches history and global perspectives and research at Mandarin High School, was named the 2021 VyStar Duval County Teacher of the Year. The 30th annual awards show, presented by VyStar Credit Union and hosted by News4Jax anchor Melanie Lawson, was also streamed on News4Jax.com. Teachers teaching teachers and being part of that makes it so special to me.”And Jim Schmitt is the 2021 @OfficialVyStar Duval County Teacher of the Year!! PHOTO GALLERY: See images from the 30th Annual EDDY Awards“You are all winners, and Jim is just the one who is going to stand and represent Duval,” said Duval County Public Schools Superintendent Dr. Diana Greene. “This year, especially, Duval County Public Schools has gone through a great deal, and our educators have really stepped up and really supported our students in our community,” Greene said.

JACKSONVILLE, Fla. – Five finalists — Kenneth Ford, Jameea Jackson-Gaines, Kimberly Parker, Nadine Ebri, Jim Schmitt — in the running to be the VyStar Duval County Teacher of the Year will find out Wednesday if they have won the honor. “After everything they’ve done for our kids, they deserve to have a moment when the community comes together and celebrates them.”Congratulations to our five finalists for the 2021 VyStar Duval County Teacher of the Year. Besides the top honor, the TV special will also recognize every Teacher of the Year, along with the work of every teacher in Duval County who has persevered through a difficult year to support their students. She also founded the Association for Teacher Collaboration, which allows teachers to support one another throughout Duval County, including helping new teachers set up their very first classrooms. She has 32 years of teaching experience in several schools throughout Duval County, and she specializes in helping to turn around schools through literacy.

JACKSONVILLE, Fla. If your looking for a new job, we have some good news. VyStar Credit Union is hiring 50 full-time Contact Center positions to assist with a recent increase in the volume of transactions that are completed online and over the phone, a release said. Contact Center employees help assist members with financial transactions and answer questions related to accounts, loan payments and more. The Contact Center is open every day, from 7:00 a.m. to 7:00 p.m., excluding holidays. Click here to learn more or to apply for a position at VyStar.

JACKSONVILLE, Fla. VyStar Credit Union obtained more loans on behalf of small business owners through the SBAs Paycheck Protection Program (PPP) than any other credit union in Florida and second most in the U.S., according to data released by the United States Treasury Department earlier this month. After the PPP began accepting applications in early April, VyStar originated 4,431 loans totaling $146,593,337. These funds helped local small business owners retain employees, pay bills and remain viable despite the challenges brought on by the coronavirus pandemic. Employees across all departments never stopped working for our members and small business owners, said Jenny Vipperman, VyStars Chief Lending Officer. Together, these credit unions saved more than 1.1 million jobs, according to data provided in the SBAs PPP report.

Patrick Tucker is on the basketball and golf teams at Bishop Kenny High School. Patrick is president of the Senior Class and president of the National Honor Society. He was selected as a member of the 2020 FHSAA Academic All-State Team. Patrick volunteers with Camp I Am Special, a camp for children with special needs. Patrick currently has a 4.4 GPA.

Mayor Lenny Curry tweeted over the weekend that the Jacksonville City Council on Monday will consider the small business relief program legislation that he announced last week. In addition, the City of Jacksonville tweeted that more details regarding the program in partnership with VyStar Credit Union will be announced Monday. "It is my intention at the city portion of this program will be focused on small businesses with some elements tied to employee retention.”More details for the City’s Small Business Loan Program in partnership with @OfficialVyStar to be announced tomorrow. The credit union also said its working with the city to help keep Jacksonville businesses afloat. On the federal level, Congress’ Paycheck Protection Program enables small businesses to receive up to $10 million.

Ron DeSantis in response to the coronavirus outbreak, but there are resources available for small business owners. The City Council is expected to vote and finalize the emergency loan program Monday. Small businesses with two to 100 employees are eligible. Ron DeSantis activates program to provide loans to small businesses impacted by COVID-19On the federal level, Congress’ Paycheck Protection Program enables small businesses to receive up to $10 million. The Small Business Association will forgive the portion of the loan proceeds used to cover the first eight weeks of payroll, rent, utilities and mortgage.

JACKSONVILLE, Fla. - VyStar Credit Union announced Monday that it has successfully acquired Citizens State Bank, a Florida state-chartered bank headquartered in Perry, Florida with $280 million in assets. VyStar first announced the move in January but it was expected to take until mid-2019 to complete the acquisition. The acquisition will bring VyStars total number of full-service branches to 55, and total assets to nearly $8.9 billion, serving more than 665,000 members. The credit union said all the operations integrations should be finished by mid-October. In addition, VyStar received approval from the Georgia Department of Banking and Finance and the FLOFR to expand into four Southeast Georgia counties: Camden, Charlton, Glynn and Ware.